Shipping & Returns of Items Purchased Online

At Side Street Studio we want to ensure that your purchase arrives as quickly as possible and in perfect condition.  We have been shipping local handmade gifts for many years and offer a number of options for shipping.  

 At check out you will see a number of options for Shipping based on distance and the size/weight of your package. Canada Post / Fed Ex / DHL Interantional provide a wide range of choices. 

Most options include Tracking although there are exceptions so pleases choose the option that best suits your needs. 

Our Guarantee

We sell only the finest handmade work by local British Columbia artists and makers. It is our aim to provide you with the best possible customer service, but if you are not completely pleased with your online purchase, then just return the item to us within ten (10) days for a full refund or exchange. 
Please be aware that very slight colour and size variations may occur from the image shown on our website. We try hard to show each item as accurately as possible, but there is a limit to what can be portrayed on any website. In addition, functional pottery will by its nature, have slight variations in size. This is due to the handmade process used to create this work and it is entirely normal. We believe that it adds to the uniqueness of the artist's work. 

All returned items must be in their original condition and unused. All items must be insured when returned. 

For reasons of hygiene, earrings made for pierced ears cannot be returned.